“Regardless of what you were told at Richmond, your delay was weather related and therefore we will not hand out hotel vouchers, but even if we were going to do so, we have exhausted our vouchers for today.”
What a great announcement to hear over the speaker at 2am.
After waiting in the Richmond terminal for almost 7 hours (click here for more on that), our flight finally left. We arrived at DFW expecting to get some relief, only to hear the announcement, and so the adventure began.
To say our return home from vacation was a memorable experience is an understatement. We ended up renting the only vehicle available at any of the rental counters that were open at 3am–a 12 passenger van. The movie Home Alone flashed through my head at one point, thinking of John Candy and his polka band riding in the back of a moving van. We were not far away from that, minus the accordion.
Honestly, I do not know what to add about leadership from my experience Monday night/Tuesday morning, other than to say your attitude makes the difference. I am very grateful my wife and daughters (and myself) were able to roll with the punches on everything that went wrong without getting angry. Remaining calm disarmed what could have been a very explosive situation.
So, mind your response. How you respond in the moment will determine how you handle the situation. Remain calm and navigate the choppy waters, regardless of how big the waves may seem.
Please fill in the form and submit to subscribe and make it easier to learn to expand your leadership influence!